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Rich Germain investigates how efficient branch designs can marry the benefits of both self-service terminals and the traditional personal touch.

The Modern Branch Integrates Technology with Service

Self-Service is a great idea. But like everything in life you can have too much of a good thing. You have to get the balance right by integrating self-service with classic manned desk service in exactly the right ration to keep your customers happy and your books in the black.

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